"Hitec absolutely understood the issues we have integrating with our complex IT platform,
took them on board and resolved them"

Willa Mawhinney, Compliance Manager, Allianz

At Hitec a commitment to innovation, superb customer service and excellent technical support is part of the organisational DNA.

The Professional Services and technical support teams support customers from the first day they decide to work with the Company, and often continue to do so for many years – with many customers relying on Hitec document, risk, policy and performance management solutions for well over a decade. The team plays an important role in creating and supporting the close customer relationships that the company is proud to have.

The teams are highly interactive and involve the customer closely in the process, to ensure the best possible outcomes. Whether the implementation is a simple integration task or one involving long-term development and extensive solution customisation.

Customisation, Integration, Implementation

End-to-end service starts with deep analysis of the business and technical needs. The relationship progresses through solution customisation and development of any bespoke reporting or functionality to implementation and ongoing support. Tight and seamless integration with existing systems is always an important goal.

Bespoke integration of Hitec solutions ensures they fit tightly with how the customer works and the systems it already utilises. Hitec solutions have an API (Application Programming Interface) which is proven to integrate seamlessly with most enterprise-standard software, supported by a technical team which is always eager to take on new integration challenges. Alternatively, it is happy to train in-house IT teams in how to work with the Hitec API, if they wish.

Reporting and document access requirements are often very specific to an organisation. Hitec will develop the tailored reporting and outputs that will exactly suit the customer’s requirements. Fundamental to this is testing that solutions work in practice, so the team is also responsible for User Acceptance Testing before solutions officially go live. This helps to validate the fit of the solution to the customer, and highlights any adjustments that may be needed.

Training and support services ensure that managers and employees are quickly familiarised and able to work effectively with Hitec solutions.

Ongoing customer engagement

A single relationship manager and point of contact is available throughout the implementation and ongoing working relationship, and agile development methodologies are employed to ensure that Hitec delivers on project commitments on time, on budget, every time, and is able to keep the customer fully informed throughout that process.

Hitec maintains a commitment to quality and a focus on innovation which results in continual product development behind the scenes. Many customers each year take up opportunities to extend and expand their use of Hitec software solutions and benefit from this throughout their relationship with the Company.

Read about some of Hitec’s customers here.